Delivering Durability and Delicacy

We understand that shipping metalware requires different care than shipping glassware or ceramic vessels. We treat every item according to its material personality — wrapping glass with extreme cushioning, securing metals against scratches, and padding ceramics like museum artifacts. Your order arrives as pristine as it left our studio.

Processing Time

Most orders are carefully inspected, custom‑wrapped, and dispatched within 1–3 business days (excluding weekends and U.S. federal holidays).
If we experience high volume, we will notify you of any delays.

Shipping Rates & Delivery (U.S. Focused)

We ship to all 50 U.S. states, including Alaska, Hawaii, and APO/FPO addresses. For international shipping, please contact us prior to ordering.

Shipping Method	Estimated Delivery	Cost
Standard Ground (UPS/USPS)	3–7 business days	Calculated at checkout
Expedited (UPS 2‑Day)	2 business days	Calculated at checkout
Express (UPS Next Day)	1 business day	Calculated at checkout

Enjoy Free Standard Shipping on all U.S. orders over [ $100 ] .

Order Tracking
Once dispatched, you will receive a tracking number via email. Please allow 24 hours for tracking statuses to synchronize.

Customs, Duties & Taxes
U.S. orders have applicable sales tax calculated at checkout. International buyers are responsible for all customs, duties, and import fees — please check with your local authorities.

Damaged, Lost, or Missing Packages

Damaged (Glass/Ceramic): If a vessel arrives shattered or chipped, take clear photos of the item AND the outer box within 48 hours and email [damages@yourbrand.com]. We will immediately file a claim and send a replacement or full refund.
Damaged (Metal/Accessories): If metalware is bent or scratched, same rule applies — photo evidence within 48 hours.
Lost: If tracking shows "Delivered" but you cannot locate the package, check with neighbors and your local post office. We will assist in initiating a trace.
Missing Items: Email us within 5 days of delivery if anything is missing from your box.

Address Changes
Verify your address carefully. If you need to amend it, email us within 2 hours of placing the order. Once it is wrapped and labeled, we cannot reroute it.

Holiday Schedule
We do not dispatch on major U.S. federal holidays (Thanksgiving, Christmas, New Year's Day, Independence Day, etc.). Peak season may extend transit times.

We pack glass and ceramics with double‑boxing and honeycomb paper — because we believe the unboxing experience should reflect the quality inside.